The Community Resource Center is located in the City Hall Annex at 5694 Second Avenue in Ferndale Washington. Our entrance is on the north side of the building (closest to the railroad tracks) next to the blue clothing donation bin.
Hours: Monday- Thursday 9 am- 5 pm
The center is managed by friendly staff and volunteers who can help community members access services. Services provided onsite include clothing and household items, hygiene supplies (Other Bank), transportation assistance, shower and laundry referrals, help with City of Ferndale water and sewer bills (Utility Fund), computer and phone use, housing and job search, community resource navigation and referrals, and more!
Come and visit us! Shop, donate, or get assistance for your basic needs.
The Community Utility Fund
Program updated February 2025- Please read.
16 Do you need help with your City of Ferndale water/sewer bill? We can help!
Do you qualify?
Is your bill from the City of Ferndale? We can only assist with water/sewer bills for City of Ferndale customers.
Do you fit within our income limits?
| Household Size | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| Monthly Income Limit | $3,175 | $3,630 | $4,085 | $4,535 | $4,900 | $5,265 | $5,625 |
Other qualifications:
- You do NOT need a shut off notice to qualify.
- You must have a balance owing to qualify.
- You must reside in the home you’re applying for (or must be the tenant.)
- It must be at least 12 months since you last received assistance from us.
- Your name must be on the bill or we must have a way to verify the address as your current residence.
Limitations– If you qualify, we can assist with some or all of your bill. The amount depends on our limits.
If yes, then you qualify! Click HERE to complete the application. And don’t forget to email a copy of your bill and proof of income for all adults in the household to fcufund@gmail.com.
Disconnection dates for 2025- please contact us BEFORE disconnection!- April 16th, June 25th, August 13th, October 15th, December 17th
The Other Bank
Do you need help with hygiene items for yourself and your family? Are you always running short on diapers and wipes? The Other Bank can help!
Qualified households can come once a month to choose the full-sized hygiene products they need, completely free!
How to qualify? Do you like in Ferndale or North Whatcom County? Are you considered “low-income” or a senior? Then you qualify!
Distribution happens at the Resource Center on Tuesdays from 10 am- 12 pm and Thursdays from 3 pm – 5 pm. You can sign up when you come. No pre-registration required.
Do you need one on one support to navigate a basic needs issue or emergency?
We understand that sometimes life throws curve balls, or that stresses, bills, and needs pile up and feel overwhelming. If you need help sorting out an issue like housing, bills, accessing medical or mental health services, parenting support, transportation, life transitions, or other basic needs issues, make an appointment with our Community Resource Navigator, Aubrey. Aubrey can help families and individuals understand all of the community supports available to them. She can help fill out forms, apply for jobs, access housing and health services, and more. If something like this is getting in your way, come visit!
Do you have children ages 5 or younger, and need help making ends meet?
Our Thriving Families program might be able to help you. This program is designed for low and middle income households who are struggling financially, especially with maintaining their housing. If you are stressing about eviction or finding a new place, our Navigator Elisa could help. Call or come into the Resource Center and ask to speak to someone about the Thriving Families program.
Donate to Support the Community Resource Center
There are lots of ways to support the Resource Center!
- Make a financial donation using the link here! If you want to donate to a specific services, like the Other bank or Utility Fund, be sure to choose something in the “Designate your gift” drop down. Choosing “Community Resource Center” allows us to apply funds where they’re most needed.
- Make a material donation– We accept new and gently used clothing, accessories, bedding, small housewares, toys, and baby items. We can also accept camping gear and sleeping bags, warm weather items and bedding, snack foods, unopened hygiene items (travel and full sized), and shoes. We cannot accept large items like furniture, mattresses, play pens, etc. Please DO NOT leave items by the back door. Donate during open hours or leave soft goods in our donation bin by bagging them in garbage bags.
We always need men’s clothing in all sizes, warm winter clothing, coats, and blankets, and full sized, unopened hygiene items (we accept open packages or diapers.)